Need help with the Hrizn mobile app?
We're here for dealership teammates using Hrizn on iPhone and iPad: inventory, content, Clara, videos, bio, and account access.
Contact us
Include your name, dealership / workspace, and a short description of the issue. Screenshots help. We typically reply within one business day.
Quick help
Sign in or account access
Open the Hrizn app and sign in with the email your dealership invited. If you were invited by code, use Accept Invite from Profile / Account settings after signing in. Still stuck? Email support@hrizn.io from the address on your invite.
Camera, microphone, or photo library
Hrizn uses the camera and microphone to record walkaround and other videos, and may save clips to your camera roll. On iOS, go to Settings → Hrizn and enable Camera, Microphone, and Photos as needed, then reopen the app after changing permissions.
Notifications
Hrizn can send alerts for approvals and other workspace activity. On iOS, go to Settings → Notifications → Hrizn and allow notifications.
Report a problem from the app
On supported devices you can shake your phone to open a bug report, or email us directly with steps to reproduce and screenshots.
Prefer the help center?
Browse guides and FAQs at support.hrizn.io. A knowledge base alone is not a substitute for contacting us, so use email or phone above anytime.
Delete your account
To request deletion of your Hrizn account and associated personal data, email support@hrizn.io from the email address on your account with the subject "Delete my account." We will verify your request and confirm once your account is removed. Because Hrizn accounts belong to a dealership workspace, your dealership administrator may also need to remove your workspace access. Some records may be retained where required by law, as described in our Privacy Policy.
Policies & company
Horizn Inc., d/b/a Hrizn
Beachwood, Ohio, USA