Terms of Service

2.1 Provision of Services

We will make the Services available to you as described in your plan and in accordance with these Terms. We use reasonable efforts to maintain availability, security, and functionality but do not guarantee uninterrupted or error-free operation. We may update, modify, or discontinue features with notice where appropriate.

2.2 Prohibited Uses

You may not use the Services except as permitted under these Terms. You agree not to:

• Copy, modify, or create derivative works of the Services, or reverse engineer, decompile, or attempt to derive source code or algorithms from the Services;

• Rent, lease, lend, sell, sublicense, assign, distribute, or otherwise make the Services available to third parties (including as a service bureau or for time-sharing), except as expressly permitted under a separate partner or reseller agreement with HRIZN;

• Bypass or breach any security or access controls, or input harmful code or unlawful content;

• Damage, disrupt, or impair the Services or HRIZN's provision of services to others;

• Remove or alter any proprietary or legal notices, or use the Services in a way that infringes third-party rights or violates law;

• Use the Services for competitive analysis or to develop or provide a competing product or service;

• Use bots, scrapers, or other automated means to extract or index data from the Services or our website without our written authorization;

• Use any content, data, or output from the Services to train, develop, or improve any machine learning model, AI system, or similar technology (whether commercial or not);

• Circumvent rate limits, usage restrictions, or authentication mechanisms, or access the Services through any interface other than those we provide (except as we authorize in writing).

We may suspend or terminate access if we reasonably believe you have engaged in a prohibited use.

3.1 Subscription Terms

The Services are offered on a subscription basis (monthly or annual). Your subscription renews automatically at the end of each billing cycle unless you cancel. You may cancel at any time via the platform or by written notice to contracts@hrizn.io; cancellation takes effect at the end of the current billing period. Renewals remain subject to these Terms unless we agree otherwise in writing.

3.2 Pricing and Payment

Fees are as stated in your plan or order. We may change pricing for future periods; for existing paid subscriptions, we will not increase fees beyond our base technical cost inflation without notice. We will give at least 30 days' notice before any price change takes effect. You are responsible for all fees incurred through the end of your billing period.

3.3 Cancellation and Termination

You may cancel by providing written notice (e.g., to contracts@hrizn.io); we recommend at least 30 days' notice. We may suspend or terminate your access for breach of these Terms (including prohibited uses), non-payment, or other material reason, with notice where appropriate. On termination for cause we may not refund prepaid fees; otherwise we may refund unused prepaid amounts as we determine.

3.4 Data on Cancellation or Termination

On cancellation or termination, you may request a copy of your data. We will facilitate a secure transfer (e.g., via SFTP, S3, or another agreed method). We may retain a copy for disaster recovery, relaunch, or anonymized service improvement. You may also request deletion of your data; data already incorporated into anonymized benchmarking may remain in aggregated form only. Details are also set out in our Privacy Policy.

4.1 Support

We provide support as described in your plan and on our website. Support hours and channels may be updated from time to time. We may offer managed onboarding or implementation services under separate or supplemental terms.

4.2 Free Trials and Evaluations

If you use a free trial, demo, evaluation, or beta offering, you are bound by these Terms. Trial access does not waive any of our rights. You may not use trial access to benchmark for competitive purposes, develop a competing product, share credentials with unauthorized users, or circumvent trial limitations. All provisions that by their nature should survive (including intellectual property, prohibited uses, confidentiality, and indemnification) survive after the trial ends, whether or not you convert to a paid subscription.

5.1 Our Property

HRIZN (and our licensors) own all right, title, and interest in the Services and in all related materials, including software, code, APIs, our website(s), user interfaces, designs, documentation, algorithms, models, trademarks, and branding ("HRIZN Materials"). You receive only the limited right to access and use the Services in accordance with these Terms. You may not copy, modify, distribute, or create derivative works of the Services or HRIZN Materials, or remove any proprietary or legal notices. Data we derive from your use in aggregated, anonymized form ("Resultant Data") is ours; you assign to us any rights you might have in that Resultant Data.

5.2 Your Content

You keep ownership of content you submit or upload. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and create derivative works from your content as needed to provide and improve the Services (including in anonymized form). You represent that you have the rights to grant this license.

5.3 Limited Use of Our Website and Materials

Our website, marketing materials, and documentation are our intellectual property. You may not scrape, mirror, frame, or copy them without our prior written consent. You may take screenshots or screen recordings of the Services only for your internal business use (e.g., training); you may not share them publicly, use them for marketing, or provide them to competitors.

6.1 Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

6.2 Limitation of Liability

To the maximum extent permitted by applicable law, we (and our affiliates, officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, revenue, or business opportunities, arising out of or related to these Terms or the Services. Our total liability for any claims arising from or related to these Terms or the Services shall not exceed the fees you paid to us in the twelve (12) months preceding the claim. Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability will be limited to the greatest extent permitted by law.